Support
Email office@thematerialwhy.com. If something isn't working, include your iPhone model and iOS version.
Restoring a purchase
On a new iPhone, sign in with the Apple Account you bought with. In the app's Settings, tap Buy or turn on Notify me. On the screen that opens, tap Restore purchases.
Refunds
Apple handles App Store refund requests; we cannot process those payment refunds directly. To request one, sign in at reportaproblem.apple.com with the Apple Account you bought with. This does not limit your statutory rights, including rights relating to a defective digital product. Contact us if you need help with an app problem.
Notifications don't arrive
- Check that the iPhone's Settings app allows notifications for The Daily Neutrino.
- Check quiet hours in the app's Settings.
- When the 14-day trial ends, notifications and widgets require a one‑time purchase.
- Open the app now and then. iOS holds a limited number of scheduled notifications, and opening the app tops them up.
Text size
The app follows your iPhone's text size, up to the largest standard size. To change it for The Daily Neutrino only, open Settings › Accessibility › Per-App Settings, add the app and set Larger Text.
support
- include
- iPhone model, iOS version, what is not working
- restore.1
- sign in to the new iPhone with the Apple Account used for the purchase
- restore.2
- in app Settings, tap Buy or turn on Notify me
- restore.3
- on the screen that opens, tap Restore purchases
- refunds
- Apple handles App Store refund requests; we cannot process those payment refunds directly; statutory rights, including rights for defective digital products, remain unaffected; contact us about app problems
- notify.permission
- check that iPhone Settings allows notifications for The Daily Neutrino
- notify.quiet hours
- check quiet hours in app Settings
- notify.access
- notifications and widgets require a one-time purchase after the 14-day trial
- notify.queue
- open the app now and then to replenish the limited iOS queue
- text.size
- follows iPhone text size, up to the largest standard size
- text.override
- Settings › Accessibility › Per-App Settings › The Daily Neutrino › Larger Text; add the app first if needed